Before reaching out to our support team, we encourage you to refer to the software documentation as your first resource, as it may already have the answer you need, and it may be the quickest way to resolve your problem.

Getting Started

• Installation Guide
• Download Links
• Release Notes

Click here.

FAQs

• General
• Simulation
• Licensing
• Error messages and handling

Click here.

Error handling

• Simulation does not start
• Simulation does not finish
• nextnanomat cannot be started
• Others

Click here.

Contact Support

If you still need assistance, please use one of the following methods to generate a support ticket using your institutional email address.

Help Center (Recommended)

“Need help” Widget (Bottom right)

Email